click here to request a Return Merchandise Authorization (RMA)
Refund/Return and Exchange
At BrandsOnly.com our goal is to ensure you are
completely satisfied with your purchase. If for whatever reason you are
dissatisfied with your purchase, you can return it to BrandsOnly.com
within 30 days from the date of purchasing the item(s).
Please contact our customer service department via the Online RMA Form
receive a Return Merchandise Authorization number (RMA#) before returning any
product. No returns can be accepted without an RMA# and will be refused by
BrandsOnly. The product must be returned with all original
packaging, with all tags and labels still ATTACHED and no signs of wear. Sorry, used
products cannot be refunded or exchanged for a new product (unless otherwise
noted). By using the product or removing any tags and labels, our
refund/exchange policy is void. The product is subject to final inspection
before your refund is processed. A 15% restocking fee will be deducted from the refund amount ONLY
We recommend that you insure your return. We are not responsible for shipping damages. Refunds will be given at the discretion of BrandsOnly.com management. In case of a refund, allow up to two weeks to receive
the money. All refunds will be paid by check or refunded to the credit card
account on file. In case we exchange a product at your request, you agree to pay
all applicable re-shipping costs and fees.Return Possibility
On certain products, sales
are final due to the nature of the product.How do I return an item?
- To return an item you must contact Customer Service for prior approval and
obtain an RMA number.
- All merchandise purchased from BrandsOnly.com is sold in its original
factory packaging with all contents as supplied to us by the
manufacturer/distributor. Therefore it can be returned only if in original
manufacturer's packaging, same condition as sold, with all
literature/instructions/documentation and blank warranty cards.
- Place the manufacturer's box into a shipping carton.
- Please do not place stickers or shipping labels on the original
- For your protection insure the package and ship via a traceable method. We
are not responsible for lost or damaged packages.
Return Rules &
- No returns will be accepted without an RMA #. Click here to request
- If any of the above conditions are not met, BrandsOnly.com reserves the
right to refuse the return or charge a restock fee of not less than 15%, at
our sole discretion.
- Not responsible for personal data or items left in returned merchandise.
- Refunds on returned items will be credited to the same payment method that
the purchase was made. If it was paid by check, the refund will only be made
by check after 10 business days have elapsed from the date of purchase.
- The BrandsOnly.com Gift Card is redeemable for merchandise only. It may
not be redeemed for cash.
Send pre-authorized returns to:
BrandsOnly.com Return Dept.
3541 Southern Orchard Rd. E.